Refund policy

Return and refund policy

Because our products are food, we can’t accept returns of opened or unopened items once they’ve been delivered.

If your order arrives damaged, leaking, incorrect or missing items, email us at keralacanteen.ca@gmail.com within 24 hours of delivery. Include your order number and a photo of the problem. We’ll send a replacement or give you a full refund for the affected items, whichever you prefer.

If your parcel is lost in transit, contact us and we’ll work with Canada Post to find it. If it can’t be found, we’ll reship your order or refund it in full.

Orders can be cancelled for a full refund until they ship. Approved refunds go back to your original payment method within 5–10 business days.